SHORT LEARNING PROGRAMME: EFFECTIVE SELLING SKILLS

NQF LEVEL 3,5

PURPOSE OF THE PROGRAMME

The programme is intended for individuals who intend to or are dealing with the selling and promotion of products through customer interaction in a wholesale and retail environment. This programme also aims to enhance the provision of intermediate level service within any particular industry.

METHOD OF ASSESSMENT

Informal assessment will be conducted during the training to obtain a Certificate of Attendance.

LEARNING OUTCOMES

A person who completed this skills programme, will have gained more information to be able to:

  • Identifying products and ranges in the store

  • Identifying product features

  • Explaining the benefits of product features

  • Explaining post-purchase product care

  • Establishing the customer’s need

  • Offering products to customer

  • Overcoming customer objections

  • Applying personal selling skills to sell products or services

  • Applying closing techniques to sell products or services

  • Closing the sale

This Short Learning Programme is aligned to the following unit standard:

UNIT STANDARD NUMBER TITLE NQF LEVEL CREDITS
258160Demonstrate knowledge of products in own area of operations in a Wholesale and Retail Environment3258160
258162Sell products to customers in a wholesale and retail outlet3258162
10047Close a deal with a customer510047

To find out more email: onlinereg@msccollege.co.za

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Tel: 087 551 1744
Email: info@msccollege.co.za

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